Local Customers

Delivery

Delivery area is limited to Hong Kong Island, Kowloon, New Territories and Islands District, Tung Chung and some remote areas and village houses in order not to set up a delivery service (customers can choose himself, if you have any questions, please contact TEL:35290953).

4-5 working days is generally required to send to the destination of goods. But the public holidays and 8th or typhoon signal is hoisted, and when the black rainstorm warning signal, will suspend delivery service.

Delivery time will be extended to the next working day, or a customer may contact our customer service department could make alternative arrangements.

Freight

All customers can enjoy free delivery service.

(for each single order purchase HK$500.00 or more can gain free delivery. For those order purchase below HK$500.00, HK$30.00 will be charged for delivery.)

Overseas Customers

Delivery

We use Hongkong Post [Speedpost service] for all customers send their goods to overseas destinations, about 2-6 working days. All through the registration forms sent to the customer, we will notify customers by email of the message number to facilitate customer queries. If customers wish to monitor when the goods arrived, customers are free to browse the following pages Hong Kong Post website enter a message number to query status.

Freight

Overseas customers are near by commodity weights and calculate the freight charges.

Receipt Notice

Attention

1. we will only in the case of damage caused by the transit of goods will be arranged for after-sale return.

2. If you wish to purchase the goods temporarily out of stock, we will notify as soon as possible ...。

3.「KENSIN MUSIC」has the right to change the above ordering terms and shipping terms without prior notice.

4.「KENSIN MUSIC」reserves the right to all final decisions.